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Return and Storage Policy

Appel n Ui
Return and Storage Policy

We sell good 2nd hand furniture and smalls. Our stock is for the most part not new.

Our Return policy is 7 days, for all items excluding Hertex Carpets.
In the event that an item is defective and it is returned in 7 days, we will refund you.
This applies only in the event that we did not point this defect out to you.
If you want to return an item within 7 days of purchase for any other reason than it being defective the granting of a credit will be at our sole discretion. In such event, no cash refunds will be made.
If more than 7 days have lapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
Remember a change of heart does not entitle you to either a credit or a refund.
To be eligible for a return, your item must be in the same condition that you received it.
No items that have been damaged, disassembled or altered may be returned.
To complete your return, we require a receipt or proof of purchase.

Carpets

Hertex Carpets may not be returned as these are ordered specifically for you and are not bought as Appel n Ui Stock.
These are ordered on the understanding that you have viewed these carpets at one of the national Hertex Showrooms, i.e that you are acquainted with the colour and finish of these.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to confirm receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will be applied to your credit card or via the original method of payment. If we are held responsible for any bank charges or other costs, these may be deducted from the refund.

Sale items/ Discounted items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. 

Shipping/ Transport Costs
You will be responsible for paying for your own shipping/ transport costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Storage
We are not a storage facility and space comes at a premium.
In certain exceptional circumstances we can store items by special prior arrangement.
In this event, we will record the period that we agree to store on your invoice.
We accept no responsibility for any damages in the event that your item(s) are damaged during storage for any reason whatsoever.
If you should leave your items with us for longer than recorded on your invoice, a rental charge of R100/ day will apply.


Thank You

Appel n Ui

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